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  Te Puna Manaaki – Student Support Services


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About us
Student Support Advisors
We offer a range of core services designed to support your educational and personal needs in the following areas: academic; careers; disability; enrolment; financial assistance; and pastoral care.

We’ll work with you to develop your potential so you can successfully complete your studies. Our services are free and we treat all information with discretion.


What we can do for you
Academic Support
We can help you with the study skills you need to set and achieve your study goals, including:
• help with assignments
• essay writing
• referencing
• time management
• reading strategies, etc.


Financial assistance
We can help you find financial support through:

• Work and Income
• StudyLink
• scholarships
• hardship grants and loans.


Pastoral care
To help you maintain your health and wellbeing, we can help you find an appropriate agency for:

• budgeting advice
• counseling
• health services.

We can also provide guidance and support if you have any concerns or complaints about your wānanga experience.

 

Student representation
As a student at Te Wānanga o Aotearoa, you’ll have the chance to be a student representative for your class. Student Support works closely with class representatives to make sure students’ concerns are heard and addressed. Volunteers for this role are usually chosen at the beginning of each programme – so put your hand up if you’re keen!


Careers guidance
We can help you reach your career goals by assisting with your:

• career planning
• curriculum vitae (CV) and cover letters
• job search skills and Student Job Search.


Disability support
If you have a temporary or permanent disability or impairment, make sure you ask us how we can help. We may be able to provide:

• a support worker or note-taker
• an assessment of your learning needs
• an eye or hearing test
• special equipment or resources


Enrolment support
Enrolling and choosing the right programme of study can involve complex decisions. We provide the information and the people you need to get through the process.


As a first step, you can read the Guide to Enrolment page in this prospectus. Each programme page also outlines its own specific entry criteria for enrolment.
You can ask for one-on-one assistance from our
Student Support team who can:
• help guide you through your enrolment, step by step
• provide advice on your programme selection.

Contact us
For more information on our services, or if you need help, please contact your local student support team.

Call our freephone on 0800 355 553
Email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

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Student Concerns & Complaints

Te Wānanga o Aotearoa takes tauira complaints seriously and is committed to dealing with them fairly, and as quickly as possible. Complaints are handled according to a clearly defined set of procedures.

Find out more in our Tauira Complaints Poster (click here to Tauira Complaints Poster).

Concerns or complaints may initially be made informally or if you prefer, in writing on this TWoA Tauira Complaints Form
(click here to Tauira Complaints Form) to the Regional Academic Manager.