COVID-19

Our Response

Last updated Tuesday 22 September, 2020


Our continued priority is the safety and well-being of our tauira, kaimahi and their whānau.

We are taking a regionalised approach to ensure the safety and well-being of all of our people. Please refer to the alert level information below that is relevant for the region in which you study.


Alert Levels


Level 4

Regions in Level 4 will have all classes within that region delivered remotely.


Level 3

Regions in Level 3 will have the majority of classes are delivered remotely. The exception is any programmes where remote delivery isn’t possible, for these programmes, class bubbles of limited numbers may be established.


Level 2

Regions in Level 2 will have classes delivered as normal, with public health control measures in place e.g. two-metre social distancing, gatherings of no more than 100 people. For our tauira that are “at risk” or unable to come to campus, remote learning may be an option.

Face masks: People in Tāmaki Makaurau are still required to wear face coverings while on public transport and on planes to, from or through Tāmaki Makaurau.


Level 1

Regions in Level 1 will have classes that can be delivered as normal, face to face. Any recommended health control measures will need to be followed.

Face masks: For the rest of Aotearoa, face coverings are no longer be mandatory but are encouraged on planes and public transport.


Information for our tauira


Signing in

When coming on site to our campuses, we require tauira to sign into our Te Wānanga o Aotearoa contact tracing kiosks upon entry and exit; there is also a requirement to scan our QR code via the NZ COVID Tracer app.


Play your part

To ensure we’re doing what we can to protect ourselves, our whānau and our friends against COVID-19, we all need to play our part by following the level appropriate guidelines for social distancing, regular hand sanitising, and being vigilant with contact tracing.


Face masks

People in Tāmaki Makaurau are still required to wear face coverings while on public transport and on planes to, from or through Tāmaki Makaurau. For the rest of Aotearoa, face coverings are no longer be mandatory but are encouraged on planes and public transport.


How we will keep you up to date on any changes

We encourage tauira to please check their emails regularly for updates, and keep in contact with their kaiako/tutor, for more specific information and support services available. Important updates can also be found on our Te Wānanga o Aotearoa Facebook page.


What can we all do to remain safe?

Please ensure you are safe and well at this time, and follow the COVID-19 Alert Levels Summary relevant to your region.


We are here to support you

During these times we understand it can be quite overwhelming and you may need support. If you need additional support please let our Manaaki Tauira (Student Support) Team know.

You can ask a question via our website or phone 0800 355 553 from 8am to 6pm, Monday to Friday.


Staying connected during this time

Everything you need while on your learning journey at Te Wānanga o Aotearoa is on Te Matakā – our student services website. This is available on tauira.twoa.ac.nz.

If you need help signing in, view the Te Matakā login video.

Here you can also access Te Puna Manaaki – our tauira support services. This contains a digital toolbox including the Microsoft Office suite, as well as access to your digital classrooms Akorau or iAkoranga. You'll also find information about our online and door-to-door library service.

If you need help, you can ask a question via our website or phone 0800 355 553 from 8am to 6pm, Monday to Friday.


COVID-19 Hardship Fund

You might be eligible for a COVID-19 Hardship Fund to help support your financial needs. For more information, refer to our Hardship Fund frequently asked questions.


Frequently asked questions

Refer to our frequently asked questions for any questions you may have in relation to our COVID-19 response.


Media releases

Ministry of Education Tertiary Students Bulletin – 11 July 2020

Ministry of Education Tertiary Students Bulletin – 12 June 2020

Ministry of Education Tertiary Students Bulletin – 25 May 2020

Ministry of Education Tertiary Students Bulletin – 14 May 2020

Ministry of Education Tertiary Students Bulletin – 7 May 2020

Ministry of Education Tertiary Students Bulletin – 5 May 2020

Te Rāngai Reo Māori pānui – 20 April 2020

Ministry of Education Tertiary Students Bulletin – 20 April 2020

He Kupu Āki nā Te Rāngai Reo Māori Joint Statement – 15 April 2020

COVID-19: Tertiary student support package – 14 April 2020

Ministry of Education Tertiary Students Bulletin – 6 April 2020

Ministry of Education Tertiary Students Bulletin – 2 April 2020

Contact us

Phone 0800 355 553 from Monday to Friday, 8am to 6pm

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