You can borrow from a Te Wānanga o Aotearoa (TWoA) library if you are:
A Tauira currently enrolled in a TWoA programme
A kaiako or a kaimahi
Another with special permission from the National Manager
2. How do I borrow from the library?
You can borrow from any TWoA library using one of these forms of ID:
Student ID/staff ID
Endorsement from a recognised TWoA kaimahi
Using our library website on campus:
Student ID/staff ID
Your last name
Using our library website off campus you will need to know:
Student ID/staff ID
Database user ID and passwords (available from 0800 355 553 or your librarian)
3. What can I borrow?
You can borrow any item that is available for loan, including books, magazines, CDs and DVDs. You can borrow things from your local Wānanga library or any of our other libraries. We can also arrange to get items from other New Zealand libraries.
When you borrow library items, you will be given a loan slip to remind you when your items are due back.
You may borrow up to 15 items. 3 of these may be items from outside libraries.
4. I can't make it in to a library. How can I borrow items?
If you are unable to visit one of our TWoA libraries, you can use our library website to search and request the items you need. We will send them to you via courier, and you will be able to return them in the same way, with no postage cost to you.
If you use this service, make sure that we have up to date details of your address and phone number.
5. How long can I borrow an item for?
Usually you can borrow items for up to 21 days. Special collections that have shorter loans, and your library staff can tell you about these.
6. How do I place a request on things I want to borrow?
7. What if the library doesn’t have what I am looking for?
If the resource you want is not available in a TWOA Library, we can ask other New Zealand libraries if they hold a copy to borrow. We call this service Interloans. Because we are borrowing from other New Zealand libraries, expect some delays. We aim to fill your request within two weeks.
Due to a service fee that TWOA covers for your requests, we have limited borrowing for this service to your course-related resources. Items such as novels, popular fiction and magazines cannot be borrowed through the Interloans system.
Interloans are limited to a maximum of 3 items per person at any one time.
8. How do I return the items I've borrowed?
You can return your library items in the following ways:
Simply take them back to your local TWoA library
Return them via the afterhours drop off box
Couriered items? Place them in the return courier bag provided and either phone the courier for a pick up or drop them off at the Post Office.
9. Can I renew the items I've borrowed? How do I do this?
If the library items you have borrowed are due back and you would like to keep them longer, you can request that we renew your loan. You can do this by calling your local TWoA library and asking for a renewal. You can also call the library on 0800 355 553 or renew your loan online.
You will be granted a renewal if the item is not already overdue, and so long as no one else has placed a hold on the item. If the item is overdue, you can bring it in to the library, pay any fines owing, and then have it renewed.
When you renew an item you will be given a new due date for it to be returned.
10. What happens if I don't bring my library items back on time?
Did you know once you return your items; you can immediately start borrowing library resources again?
Our aim is to give you as much opportunity as possible to return your items. So if any of your items become overdue:
You will be sent a text and an email to remind you that you have overdue loans
If the material is still overdue, you will receive a phone call from us
If the material has still not been returned after this, you will receive a Final Notice, asking for payment to cover the cost of replacing the resource.
If you are having trouble returning library materials it’s a good idea to get in touch with us straight away, by either visiting your local library or calling us on 0800 355 553. We will always do our best to help you find a solution.
As we would rather get the item back than charge you, we reserve the right to contact your kaiako or manager to try and retrieve lost items.