If you have tried talking the issue through with the kaimahi (staff) concerned and you’re still not happy, you can make a formal complaint via our tauira complaints process.
Definition of a complaint
Our tauira complaints policy defines a complaint as:
“Any type of problem, concern or grievance about TWoA or the TWoA environment. Tauira may also make a complaint about a matter relating to any aspect of their studies or journey at TWoA. This may include but is not limited to bullying, discrimination, harassment, sexual harassment or victimisation.”
You need to make your complaint on the appropriate tauira complaints form. Please select:
If you need help or advice to access the form or fill it in please contact your local Student Support advisors or the National Tauira Success team – contact details are below.
To view the tauira complaints process, please click The Tauira Complaints Process
To review our Tauira Complaints Policy, please click The Tauira Complaints Policy.
What if I'm not happy with the outcome of my complaint?
If you are not happy with the outcome of your complaint, you may formally appeal the decision by completing and submitting The Tauira Complaints Appeal Form
Note: The Tauira Complaints Appeal Form must be submitted no later than 20 working days of the date of the letter informing you of the outcome of your complaint.
Please be aware the appeals enquiry process does not reinvestigate the complaint. The focus of the process is to determine if the complaint was dealt with fairly and thoroughly by Te Wānanga o Aotearoa. If the enquiry finds significant grounds to indicate the complaint was not dealt with fairly and thoroughly, the original complaint outcome will be reviewed and may be revised.
For help with tauira complaints
Contact your local Student Support advisors or the National Tauira Success team in Hamilton on free phone 0800 355 553 or by email: firstname.lastname@example.org