COVID-19

Our Response

Last updated Monday March 15, 2021


Tāmaki Makaurau (Auckland) has moved back to COVID-19 Alert Level 1. Here’s what this means for Te Wānanga o Aotearoa in Tāmaki and throughout New Zealand.

What the alert level changes mean for kaimahi in Tāmaki Makaurau:

  • All of our Auckland-based sites including Dynaspeak and Ngā Kākano o te Mānuka (Puna Whakatupu-ELC) are open as normal operating under Alert Level 1 protocols.
  • Kaimahi, tauira and manuhiri who are on TWoA sites must adhere to COVID-19 hygiene rules including handwashing, signing in and out, and scanning COVID-19 QR Codes at our sites;
  • Please. If you are unwell, stay at home.

What the alert changes mean for the rest of Aotearoa:

  • The rest of our sites throughout Aotearoa remain open as normal, operating under Alert Level 1 protocols;
  • Kaimahi, tauira and manuhiri who are on TWoA sites must adhere to COVID-19 hygiene rules including handwashing, signing in and out, and scanning COVID-19 QR Codes at our sites;
  • Please. If you are unwell, stay at home.

Additional information:

Further information about the situation, alert levels and things you need to know about COVID-19 can be found here.

We will keep you updated as any new information comes to hand so please keep an eye out for emails.


Signing in

When coming on site to our campuses, tauira need to register online using our Te Wānanga o Aotearoa contact tracing kiosks upon entry and exit or use a manual register if an online one isn’t available. Tauira also need to scan our QR code via the NZ COVID Tracer app.


Play your part

To ensure we’re doing what we can to protect ourselves, our whānau and our friends against COVID-19, we all need to play our part by following the level appropriate guidelines for social distancing, regular hand sanitising, and being vigilant with contact tracing.


How we will keep you up to date on any changes

We encourage tauira to please check their emails regularly for updates, and keep in contact with their kaiako/tutor, for more specific information and support services available. Important updates can also be found on our Te Wānanga o Aotearoa Facebook page.


What can we all do to remain safe?

Please ensure you are safe and well at this time, and follow the COVID-19 Alert Levels Summary relevant to your region.


We are here to support you

During these times we understand it can be quite overwhelming and you may need support. If you need additional support please let our Manaaki Tauira (Student Support) Team know.

You can ask a question via our website or phone 0800 355 553 from 8am to 6pm, Monday to Friday.


Staying connected during this time

Everything you need while on your learning journey at Te Wānanga o Aotearoa is on Te Matakā – our student services website. This is available on tauira.twoa.ac.nz.

If you need help signing in, view the Te Matakā login video.

Here you can also access Te Puna Manaaki – our tauira support services. This contains a digital toolbox including the Microsoft Office suite, as well as access to your digital classrooms Akorau or iAkoranga. You'll also find information about our online and door-to-door library service.

If you need help, you can ask a question via our website or phone 0800 355 553 from 8am to 6pm, Monday to Friday.


COVID-19 Hardship Fund

You might be eligible for a COVID-19 Hardship Fund to help support your financial needs. For more information, refer to our Hardship Fund frequently asked questions.


Frequently asked questions

Refer to our frequently asked questions for any questions you may have in relation to our COVID-19 response.


Media releases

Ministry of Education Tertiary Students Bulletin – 11 July 2020

Ministry of Education Tertiary Students Bulletin – 12 June 2020

Ministry of Education Tertiary Students Bulletin – 25 May 2020

Ministry of Education Tertiary Students Bulletin – 14 May 2020

Ministry of Education Tertiary Students Bulletin – 7 May 2020

Ministry of Education Tertiary Students Bulletin – 5 May 2020

Te Rāngai Reo Māori pānui – 20 April 2020

Ministry of Education Tertiary Students Bulletin – 20 April 2020

He Kupu Āki nā Te Rāngai Reo Māori Joint Statement – 15 April 2020

COVID-19: Tertiary student support package – 14 April 2020

Ministry of Education Tertiary Students Bulletin – 6 April 2020

Ministry of Education Tertiary Students Bulletin – 2 April 2020

Contact us

Phone 0800 355 553 from Monday to Friday, 8am to 6pm

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