COVID-19

Our response

Last updated Friday 29 May, 2020


“Nau mai, haere atu tēnei karere kawe mihi, kawe aroha, ki ngā tauranga a uta, tauranga a tai o te ika e takoto ake nei, tae atu ki te waka i hīia ake ai.”


At Alert Level 2 our sites are opening but most teaching and learning remains online

Now that we are at Alert Level 2, we have an approach for Te Wānanga o Aotearoa whānau to gradually return back to our sites and campuses.

We are currently preparing for the reopening of our sites which include commercial cleaning and sanitisation of learning and work spaces, ablutions and communal areas, and ensuring signage is up around our whare and contract tracing processes are in place to keep everyone safe.


Classes stay online for Semester A

  • Classes will continue to be delivered online and remotely until the end of Semester A – tauira will be notified if a class has been granted special permission to access sites where required
  • All noho and one-day wānanga activities remain suspended for now
  • Off-site delivery in community facilities, marae and kura also remains suspended for now
  • Home-based learning tauira will continue their learning as per the plan set out by kaitiaki
  • All tauira aged 70 and over – as well as tauira who are immune compromised – should discuss their learning arrangements with their kaiako before returning to face-to-face classes (when appropriate) as additional precautions need to be considered.

Tauira will not be required on site, for now, unless they are:

  • Participating in programmes with special requirements
  • Requiring access to printers/resources including library services
  • Requiring face-to-face kōrero with kaimahi, getting assistance with class mahi and/or retrieving documentation with prior arrangement
  • Attending an information/enrolment session for Semester B.

Classes will remain as per the plan set out by kaiako in Level 3.


Returning to sites in Level 2

  • Te Wānanga o Aotearoa sites will reopen to tauira from Thursday 21 May, with important rules to follow when coming on to our sites
  • There will only be one entry and exit at each site and you will need to sign in and out each time you are entering and leaving the whare - we'll communicate instructions closer to the time tauira are expected to start coming back
  • Generally speaking, our sites can be open from 8:30am to 9pm each day. Specific opening hours for sites may vary to this – and as changes are made will be updated on here including how to gain access where walk-ins are not suitable
  • Please do not come in to our sites if you are unwell
  • Please continue the practice of regular hand washing and using hand sanitisers while onsite
  • Only tauira and kaimahi can enter sites, no children or whānau and members of the wider public are permitted to do so until further notice.

Physical distancing and health and safety on our sites

  • Our sites and whare will be operating as ‘controlled environments’ meaning that contact tracing and hygiene protocols are mandatory
  • The physical distancing rule is that when people are on a Te Wānanga o Aotearoa site they should stay 1-metre apart from anyone else
  • All tauira and kaimahi on sites are required to regularly wash and dry hands and take personal responsibility to use cleaning equipment provided for all hard surfaces including computer labs, before and after use
  • Keep using te reo rotarota (sign language) for greetings rather than hariru, hugs and handshakes.

We are here to support you

If you are a tauira of Te Wānanga o Aotearoa and need support at any time of your learning journey, we have student support advisors and our Tatau Pounamu contact centre team available to help you. We can walk through any questions you have, or put you in touch with the right person that can help you.

You can ask a question via our website or phone 0800 355 553 from 8am to 6pm, Monday to Friday. In the meantime, keep checking your emails over the coming weeks for helpful hints and tauira support options.


Digital learning and support for tauira

Achieve study and learning success with the help of our range of digital and collaboration tools on Te Matakā – our student services website. You will find helpful information about:

  • How to login to your online learning platforms
  • Protecting your privacy on zoom tutorials
  • Dialling into classes using the free 0800 number (for tauira with no video device)
  • Digital tikanga.

This is available on Te Matakā. If you need help signing in, view the Te Matakā login video.


Frequently asked questions

Refer to our frequently asked questions for any questions you may have in relation to our COVID-19 response.


Media releases

Ministry of Education Tertiary Students Bulletin – 25 May 2020

Ministry of Education Tertiary Students Bulletin – 14 May 2020

Ministry of Education Tertiary Students Bulletin – 7 May 2020

Ministry of Education Tertiary Students Bulletin – 5 May 2020

Te Rāngai Reo Māori pānui – 20 April 2020

Ministry of Education Tertiary Students Bulletin – 20 April 2020

He Kupu Āki nā Te Rāngai Reo Māori Joint Statement – 15 April 2020

COVID-19: Tertiary student support package – 14 April 2020

Ministry of Education Tertiary Students Bulletin – 6 April 2020

Ministry of Education Tertiary Students Bulletin – 2 April 2020

Contact us

Phone 0800 355 553 from Monday to Friday, 8am to 6pm

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