Frequently Asked Questions

Our COVID-19 Response

Last updated Friday 17 September 2021


Hauora


I’m feeling overwhelmed and anxious about COVID-19, what mental health support is available for me?

There are some great tips available about managing your mental wellbeing on the Ministry of Health website. If you would like to talk to anyone about how you are feeling, you can free call or text 1737 to talk to a trained counsellor.

We also have our Student Support team that can put you in touch with other trained counsellors. Please call us on 0800 355 553 from Monday to Friday 8am to 6pm, so we can pass you on to the right people to help you.


What support can Te Wānanga o Aotearoa offer me?

We are here to help you succeed with your education. If you would like to discuss any impacts that the current COVID-19 situation may have on your programme of study, please feel welcome to contact us so we can kōrero with you, or point you in the right direction. You can contact us on 0800 355 553, 8am to 6pm, Monday to Friday.

If you have a particular study or personal need to discuss, please contact your local Student Support Advisor through Te Matakā.


Classroom-based programme delivery


Our continued priority is the safety and well-being of our tauira, kaimahi and their whānau.

  • Under Alert Level 4 for tauira in Tāmaki Makaurau

    Kaiako will continue to deliver classroom –based programmes including wānanga and noho marae online until at least Sunday 3 October.

  • For tauira outside of Tāmaki Makaurau

    Kaiako will resume teaching on sites and campuses from Monday 20 September.  If tauira have concerns or issues about coming back onto a site or campus at this time, they should contact their kaiako directly about alternative learning options.


Will I be partially refunded for my tuition fees due to the change in delivery of teaching?

No, partial refunds of tuition fees will not be provided to tauira (due to the change in the mode of delivery).

Tuition fees are set for the entire programme (irrespective of the delivery mode). Unlike some other institutions, Te Wānanga o Aotearoa does not apportion tuition fees by programme components, which might be charged separately as course related costs. It is for this reason that Te Wānanga o Aotearoa does not charge course related costs. Measures have been taken (including the extension of Early Withdrawal Period) to provide the opportunity for tauira to meaningfully engage and determine whether online delivery meets their needs, and if not, to early withdraw without cost to the tauira.


What support is available for me if I’m not confident with online learning?

We’re here to help. Online learning is a new experience for many, if you’d like support at any time of your learning journey, we have Student Support Advisors and our Tatau Pounamu Contact Centre team available to help you too.

We can walk you through any questions you have, or put you in touch with the right person that can help you. This is new territory for many of us, don’t be afraid to ask for help! If you have a question or require support with online learning, you can ask a question or phone 0800 355 553 from 8am to 6pm, Monday to Friday.


What happens if I have limited or no access to internet or an appropriate learning device?

  1. We are not offering connection packages this year.
  2. We are in the process of confirming what learning devices will be available.
  3. We do not have devices available at the moment, however if you would like to be added to our waitlist for when/if they become available, please fill in this form
  4. If you need advice with this, please contact us on 0800 355 553 between 8am – 6pm.

What will happen with noho and one-day wānanga?

  • For tauira in Tāmaki Makaurau.
    One-day wānanga and weekend noho will be delivered online until at least Sunday 3 October.

  • For tauira outside of Tāmaki Makaurau.
    Weekend noho will be delivered online until at least Sunday 26 October.

What do I do if I feel like I cannot complete my programme at the moment?

We understand that with the current COVID-19 situation, it can be an uncertain time for people. We encourage you to contact your kaiako or tutor to discuss any concerns you have about your programme workload. We’d like to support you to be able to complete your programme wherever possible. If you’re unsure how to contact your kaiako or tutor you can ask our student support team a question or call them on 0800 355 553 so we can put you in touch.


Home based learning programmes


What do home based learning programmes look like with the change in alert levels?

Under Alert Level 4 for tauira in Tāmaki Makaurau

Home based learning programmes will continue to be delivered online until at least Sunday 3 October.


Under Alert Level 2 for tauira outside of Tāmaki Makaurau

Kaitiaki visits with tauira can continue at Alert Level 2 while maintaining 1-metre physical distancing.


Withdrawals


I’m uncertain about staying enrolled. Why should I stay enrolled?

We’d love to support you through your education journey, to see you succeed. The Ministry of Education also encourages tauira to remain enrolled so they can continue to receive student allowance or living costs (if these are already being received).

For answers to questions about Student Allowance and Living Cost payments please refer to the StudyLink website.


With my current commitments, I’d like to withdraw. How can I withdraw?

We’d love to support you to complete your programme, however if you are considering withdrawing we encourage you to talk to your kaiako or tutor in the first instance. If you wish to withdraw after that, they will advise you on how to do this.


If I withdraw, how will this affect my student loan?

If you withdraw before the ‘early withdrawal period’ which is 10% of the course duration, you are eligible for a refund of any fees you have paid; you will not have academic results entered from a programmer that you withdraw from. Download our Terms and Conditions of Enrolment document for more information.

For answers to questions about Student Allowance and Living Cost payments please refer to the StudyLink website

StudyLink


How will COVID-19 impact my student allowance, living costs or student loan?

Te Wānanga o Aotearoa and the Ministry of Education encourages tauira to remain enrolled so they can continue to receive student allowance or living costs (if these are already being received).

For answers to questions about Student Allowance and Living Cost payments please refer to the StudyLink website.

Contact us

Phone 0800 355 553 from Monday to Friday, 8am to 6pm

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