Formal Complaints

If you have tried talking the issue through with the staff concerned and you’re still not happy, you can make a formal complaint through our tauira complaints process.


Definition of a complaint

The definition of a complaint as per our tauira complaints policy.

“Any type of problem, concern or grievance about Te Wānanga o Aotearoa or the Te Wānanga o Aotearoa environment. Tauira may also make a complaint about a matter relating to any aspect of their studies or journey at Te Wānanga o Aotearoa. This may include but is not limited to bullying, discrimination, harassment, sexual harassment or victimisation.”


Complaint forms

Download the appropriate tauira complaints form to submit your complaint.

Individual tauira complaints form (for one person)

Group tauira complaints form (for two or more people)


Processes and policies

View our tauira complaints process

View our tauira complaints policy


What if I'm not happy with the outcome of my complaint?

If you are not happy with the outcome of your complaint, you may formally appeal the decision by completing and submitting the tauira complaints appeal form.

The tauira complaints appeal form must be submitted no later than 20 working days of the date of the letter informing you of the outcome of your complaint.

Please be aware the appeals enquiry process does not reinvestigate the complaint. The focus of the process is to determine if the complaint was dealt with fairly and thoroughly by Te Wānanga o Aotearoa. If the enquiry finds significant grounds to indicate the complaint was not dealt with fairly and thoroughly, the original complaint outcome will be reviewed and may be revised.

Contact tauira complaints

Contact your local student support advisor

Email tauira.complaints@twoa.ac.nz

Phone 0800 355 553 from Monday to Friday, 8am to 6pm

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