Ngā Tauira


We offer a range of free services to help you get the best out of your studies.

Te Matakā – your student services website

Te Matakā is your student services website dedicated to your success. Get free access when you study with Te Wānanga o Aotearoa.

  • Digital classroom access for all programmes
  • Online software and applications to help create your mahi
  • Support channels to help you get the information or support you need
  • Your academic records
  • Financial support online tools, contacts and opportunities
  • The latest pānui – news and events in relation to your study
  • Feedback opportunities – let us know what we can do to help us help you
  • Policies and regulation documentation
  • The history of Te Wānanga o Aotearoa

If you're already studying with us, you can log in to Te Matakā or visit

Online support workshops and training for tauira

We have a number of workshops designed to help you connect with our services and support your learning journey. Each session will run between 30mins – 1hr long. If you need advice with connecting, please contact us on 0800 355 553 between 8am – 6pm, Monday to Friday.

Please check with your local tauira services team for an outline of available workshops.

Digital classrooms

We provide two digital classrooms and tools to assist your online learning.


Digital classroom for tauira studying Te Ara Reo Māori Levels 2 & 4.

Login to Akorau


Digital classroom for tauira studying our remaining programmes.

Login to iAkoranga

Outlook email

Communicate with others using your unique Outlook email.

Login to your Outlook email

101 SISS

Review your student enrolment information.

Login to your 101 SISS account.

Literacy and Numeracy for Adults Assessment Tool

Get support with adult literacy and numeracy.

Login to the Literacy and Numeracy for Adults Assessment Tool

Service centres

Tatau Pounamu – our Contact Centre team

Tatau Pounamu can assist you with any general questions you may have about Te Wānanga o Aotearoa’s programmes or services, as well as support your educational and personal needs in the areas of academic achievement, careers, disability, enrolment, financial assistance, and pastoral care.

Tatau Pounamu is available from Monday to Friday, 8am to 6pm.

0800 355 553

Ask a question online

Taupārongo – Your IT Support Team

Taupārongo are your dedicated Technical Support Team. We can assist with printing, login issues and help you to access your course content.

0800 808 789

IT Knowledge Base

Log a Request Online

Youth services

Helping rangatahi identify their skills, set goals, connect or reconnect to education, get work ready and much more.

See our youth services

Student support

We offer a range of core services designed to support your educational and personal needs.

  • Career guidance
  • Complaints
  • Disability support
  • Financial assistance
  • Help with my study
  • Pastoral care
  • Recognition of prior learning
  • Student support advisors
  • Tauira representative

View all our student support services

Programme support

Delivery modes

Take charge of your own learning and do it in a way that’s sustainable for you and your whānau.

See our delivery modes

Tauira handbook

Your educational guide in course enrolment, induction, learning, services, responsibilities, and graduation.

Download our student handbook

Learning devices

Your questions answered for devices and technology. Learn what tablets, laptops, and computers to use, where to buy, how to make payments, and wifi internet.

Get learning device and technology support

Library services

Our library network – Te Pātaka Māramatanga – contains over 100,000 resources, all free for you to use. Search for books, databases, dictionaries & resources, audio-visual materials, articles, and digital media.

View our library services


Fee payments

Get help with credit card payments and refunds.

Pay your student fees

Fees calculator

Get an estimation of your minimum student fee payments.

Calculate your student fee payments

Fees-free support

Get your tuition fees, associated mandatory fees and compulsory student services fees covered if you meet certain criteria.

See if you're eligible for fees-free support


Policy and educational regulation documentation to support your tauira experience.

Download policy and educational regulation documentation


Celebrate your course completion achievements on graduation day with whānau, friends, and colleagues.

See how graduation works


Do you need guidance on how to make a complaint?

Find out how to make a complaint

Contact student services

Contact your local student support advisor


Phone 0800 355 553 from Monday to Friday, 8am to 6pm

Ask a question online

Print Provide feedback on this page

We want your feedback

Let us know about your experience with our website. We'll take your feedback into consideration as we develop the site.

Close feedback