Manaaki Tāngata

Certificate in Bicultural Social Services

  • Level 4
  • 36 weeks
  • No fees

Programme overview:

Qualification: Te Pou Tautoko i te Ora (Level 4) - New Zealand Certificate in Social Services (Level 4)

Have you always wanted to help others or participate in community initiatives? This qualification will help you with a career in social services, improving people's lives and changing your community.

Manaaki Tāngata is a great place to start if you're wanting an introductory qualification to help you understand diverse communities and working in whānau-centred social services.

You’ll explore a range of kaupapa (topics) and gain a deeper understanding of the tools and skills you'll need to work within agencies, building on your experiences to help you give back through service to our communities.


You'll learn about:

  • developing relationship building skills
  • the roles and obligations of social services in Aotearoa
  • how to strengthen and enhance whānau, hapū, iwi, and community wellbeing
  • bicultural and principled approaches and their application within social services in Aotearoa
  • Te Tiriti o Waitangi
  • how to support whānau in culturally appropriate ways.

You'll know how to:

  • deliver effective communication skills applicable to a diverse range of stakeholders
  • integrate te reo and tikanga when engaging with Māori
  • apply cultural practices to support whānau, hapū, iwi and the community
  • be socially and personally responsible to colleagues, people and other cultures.

Where will this take me?

I want to keep studying

Subject to entry criteria, you could consider enrolling in one of our degree programmes. Or, you'll be ready to continue to a Level 5 qualification such as the Diploma in Whānau Ora, Te Pou Tautoko i te Ora or the Certificate in Kaupapa Māori (Public Health).

I want to use my qualification

You could find employment as a Māori health advocate, community worker, administrator, Whānau Ora worker, social services worker, caregiver, call centre worker, a kaiāwhina for a government or non-government organisation, access supervisor or an escort for Oranga Tamariki, Ministry of Vulnerable Children.


How you'll study:

  • in class on weekdays, weeknights or noho marae
  • attend a 1-day wānanga and wānanga whaiti (compulsory tutorials).

Entry criteria:

You'll need to:

  • attend an interview
  • have previously studied at level 3 or above
  • pass a pre-entry literacy test at level 3.

Enrol Now

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